USING YOUR LIBRARY

Email Notices

Would you like a quick, easy way to find out when your holds are ready to pick up? How about a reminder that your items are due? You can get all that through Email Notices.

What are Email Notices?

Email Notices are an optional way for you to be notified that items you have requested to be held for you have arrived at the pickup location. We also use email to send overdue and billing notices. Additionally, the library is able to send "reminder" notices. These reminders are sent three days before your item is due, the day the item is due, and five days after the due date.

How do I sign up?

Please make sure that your email account does not block the following email addresses:

mailserv@imcpl.org
holds@imcpl.org
reminder@imcpl.org

To sign up for email notices, you will need to log in to the My Account section of our web site using your library card barcode number and PIN. Once you have logged in, click on the link labelled "Profile."

On the Profile page, you will see a button labelled "Add Email Address". Click this button to open the email signup window. You will see a form with a text field for your email address. Please be sure to type in the complete email address (for example "webmaster@imcpl.org") and be sure that it is correct. Once you have completed the form, click the "Submit Address" button.

Once you have submitted this form, an automated confirmation email message will be sent to the email address you entered in the form. To complete the registration process, you will need to follow the instructions in this message. If you do not receive this automated message within 24 hours, please try re-registering your address.

If you are setting up email notifications for more than one patron account to be sent to the same email account, you will need to reply to each automated confirmation message to complete the registration process for all accounts. For example, if you are setting up email notifications for yourself and your two children, the system will generate three confirmation messages. You would need to reply to each of the three messages (you will see that they have different key code numbers).

If you ever need to change or delete your email address from our system, you can do so by logging in to the My Account section of our web site and returning to the Profile page.

Will I get "junk" or "spam" mail if I sign up for this service?

IMCPL considers all patron information to be private and confidential. We do not release or sell any patron information, including names, addresses, phone numbers, or email addresses.

If you sign up for Email Notices, we will use your email address only for IMCPL library business.

What if my email address changes?

If you need to change the email address listed in your account, you can do so by logging in to the My Account section of our web site and going to the Profile page. If you have an active email address in the system, you will see a button labelled "Change Email Settings".

Updating your email address is exactly the same process for signing up for email notification in the first place: you enter your complete email address in the form and submit it. This generates an automated confirmation message which you will need to reply to as instructed.

How do I cancel email notices?

You can remove your email address from our system very easily. All you need to do is log in to the My Account section of our web site and go to the Profile page. You will see a button labelled "Change Email Settings" next to the email address you have listed in our system. Click this button and a new window will appear. Scroll down to the "Delete Email Address" button and click it.

I have a hold listed as "Awaiting Pickup" in the Borrower Account area, but I did not get a notice. What's going on?

We run a batch process every morning that checks our system for items that have arrived at the pickup location since the last batch process. When it finds an item that has arrived to fulfill a request, the system generates a notice.

If the item arrived at the pickup point after that day's batch process, the "awaiting pickup" hold will show up on the My Account: View Holds page but the hold notice will not be sent until following day. Please note that if you check out an item on the day that it arrives at the pickup location, the hold will be resolved and no notice will be generated for that item.

It is also possible that an email message could not be delivered. Please make sure that your email address is correct in your library Account, and check your email filter to make sure that the messages are not being blocked as junk email ("spam"). If neither of these situations apply, please contact the IMCPL Webmaster or speak with a staff member at one of our branch locations.